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Many companies are struggling to manage the growing complexity of the IT infrastructure. In an environment where more areas and activities of companies are digitized, the other side of the coin is that there are also new and increasingly complex challenges. Finding efficient ways to manage and track assets, better configurations, manage customer relationships, and ensure data security is imperative. 

If your organization is going through this process, considering ServiceNow CMDB (Configuration Management Database) could be the solution you are looking for. 

In this article, you will learn about the features of this powerful tool for businesses of all sizes, including how it can unlock the full potential of your IT assets while improving efficiency, lowering costs, and increasing productivity. 

What is CMDB? 

Configuration Management Database (CMDB) can be defined as IT for an IT infrastructure. It is a repository that contains information about the IT assets (servers, network devices, applications, and more) that are managed by a company. This database is essential for the efficient running of an organization’s hardware and software. 

Why is Configuration Management Database Needed? 

This management tool is crucial for organizations because it provides information to make better decisions regarding IT infrastructure processes and automation. ServiceNow can detect problematic areas to avoid errors and system downtime that can cost thousands of dollars per minute. 

Furthermore, it is very useful to supply a quick response to change requests

CMDB Management Challenges 

With the increasing complexity of IT infrastructure, it is more important than ever to operate and maintain a correct CMDB configuration. However, this is not an easy task, as failure to deploy CMDBs can cause raised costs and a diminished capacity to improve process efficiency

These are some of the main challenges in managing a CMDB: 

Targets of the CMDB are not clear 

One of the most common difficulties is that organizations do not understand the benefits and potential of this tool. As a result, they do not use the most proper configurations to unleash the features offered by the CMDB.  

That is why it is recommended to partner with experienced CMDB professionals to help your company maintain and customize the software according to your business needs

Correct CI data maintenance costs 

As the volume of assets grows, the cost of maintaining data correctness increases. Manual verification becomes more costly and prone to human error. That’s why ServiceNow’s CMDB is especially useful for automated rule creation

Lack of the right expertise 

Maintenance and conflict analysis are tasks that require a skilled team to ensure the best performance of software and applications. 

Another challenge for businesses is the constant updating of systems. Therefore, many executives consider outsourcing the tasks of ServiceNow CMDB implementation and setting up to experts. 

Inability to customize the CMDB  

One major obstacle for organizations is adapting their IT infrastructure and services to business needs. The customization of a CMDB is an overly complex effort, but it is essential to streamline services and outcomes. 

How Can ServiceNow’s CMDB Deployment Help? 

ServiceNow can help by providing the IT department with data to improve business results and make better decisions. The CMDB centralizes reliable information about software, hardware, servers, applications, and cloud services, easing operations and automation. And at the same time avoids incidents and leverages accuracy to manage changes

Next, we will examine the key features that ServiceNow’s CMDB offers to its users when it’s properly implemented.  

6 Key Features to Unlock Business Success with ServiceNow CMDB.

Key Features  

Here are some of the ways that ServiceNow CMDB can help your business

Accurate and Up-to-date Information 

ServiceNow CMDB provides a central repository for all IT assets and configuration data. It ensures that all information is accurate, complete, and updated, giving a clear understanding of your IT environment. 

Improved Visibility and Control 

Users have better visibility and control over the IT environment thanks to ServiceNow CMDB, which offers a single source of truth for all the IT assets and configurations. Besides, it enables the recognition of potential problems and better adaptation to changes

Better Decision-making 

With accurate and up-to-date information, you can make better decisions about your IT infrastructure. ServiceNow CMDB enables tracking dependencies, understanding the impact of changes, and identifying potential risks

Increased Efficiency and Productivity 

Enables the automation of many manual processes, such as asset discovery and data collection. This frees up your IT team to focus on more strategic activities, such as innovation and problem-solving. 

Better Compliance and Security 

ServiceNow CMDB helps ensure compliance with industry regulations and internal policies. It also helps manage security risks by identifying vulnerabilities and ensuring that all software and hardware are updated. 


The platform can be customized to meet the specific needs of your business. This makes it a flexible and versatile tool that can adapt to the changing needs of your organization. 

How to Design a Successful Deployment 

To achieve a successful implementation and have a positive impact on your organization it is imperative to first understand the goals and expected results to accomplish with a CMDB.  

These goals must be aligned with your business objectives, establishing KPIs so that the effort has specific and measurable results. 

Keep in mind that the use of this platform will also be deeply attached to other processes of the organization, such as the cloud migration strategy or the digital transformation of your business.  

Therefore, as these are complex processes, it will be a major advantage to have the talent needed to carry out a seamless integration. Hence, a reasonable practice is to hire an outsourcing provider that offers consulting and professionals with the skills for efficient and reliable management and implementation. 

Why Outsourcing Could be a Solution? 

To get the most out of ServiceNow CMDB, it is important to have the right expertise and resources. This is where outsourcing can help. Outsourcing your ServiceNow implementation to a technology company with technical knowledge can ensure a smooth and successful deployment while minimizing disruptions.  

An outsourcing company can provide: 

Experienced professionals 

Outsourcing providers have experienced professionals who are well-versed in ServiceNow CMDB and other IT technologies. This means you get the expertise you need to ensure a successful implementation. 

Cost-effective solutions 

Because you only pay for the services you require, outsourcing can be a cost-effective solution. This lowers the initial investment in hiring in-house experts and maintaining your own IT infrastructure. 

Dedicated support 

An outsourcing company can provide dedicated support for your ServiceNow CMDB, ensuring that it is always up-to-date and performing at its best. This frees up your internal IT resources to focus on other tasks. 


ServiceNow CMDB is an essential tool for any business that wants to manage its IT assets effectively. Outsourcing your ServiceNow implementation to a technology company can ensure a successful deployment while minimizing disruption and reducing costs.  

If you are looking for a ServiceNow implementation and maintenance partner, contact us today to see how we can help! 

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