Salesforce Glossary Don't Get Lost in the Vast and Become a Trailblazer
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In the vast landscape of Salesforce, where innovation knows no bounds and possibilities are limitless, navigating the dense forest of terminology, concepts, and roles can be daunting. But fear not, for within the vast expanse lies a guiding light – The Salesforce Glossary. Brace yourself to become a true Trailblazer as you uncover the secrets to Salesforce success

Mastering the Salesforce Ecosystem 

The Salesforce Glossary is designed for both novices and seasoned Trailblazers, catering to all skill levels. Embrace its power to simplify the jargon and unravel complexities, enabling you to comprehend even the most intricate concepts. Whether you’re a CRM enthusiast, a sales professional, or a seasoned developer, this resource empowers you to master Salesforce like never before. 

Introducing The Salesforce Glossary

At Inclusion Cloud we are a Salesforce partner, and we want to do our part to simplify some concepts that may seem overwhelming. Every term, every concept, and every role is distilled into easily digestible explanations.  

But it doesn’t stop there! You’ll uncover the secrets of the Salesforce universe and discover how it can transform the way your organization operates, collaborates, and grows


A – AppExchange:

A marketplace where you can find and purchase third-party Salesforce apps. 

B – Batch Apex:

A feature that allows the processing of large data sets in smaller, manageable chunks called batches.  

C – Chatter

Salesforce’s enterprise social network feature that enables collaboration and communication within an organization. 

D- Data Loader

Tool used for importing, exporting, and deleting large volumes of data.  

E – Email-to-Case

A feature that allows you to create a case from an email message. 

F – Flow

Automation tool that allows users to build visual, declarative workflows.  

G – Governor Limits

Ensure fair usage of system resources. 

H – Heroku

Is a cloud-based platform as a service (PaaS) that allows developers to build, deploy, and manage applications.  

I – Integration

Refers to the process of connecting Salesforce with external systems or applications to enable data exchange and seamless workflows. 

J – Journey Builder

Is a feature in Salesforce Marketing Cloud that enables personalized and targeted communication based on customer interactions. 

K – Knowledge Base

A repository of information that allows organizations to create and manage articles, documents, FAQs, and other resources. 

L – Lightning Web Components

LWC is a framework provided by Salesforce for building web applications using standards-based web technologies like HTML, CSS, and JavaScript. 

M – Marketing Cloud

Is a platform for creating and managing personalized, data-driven marketing campaigns.  

Salesforce Glossary Your Travel Partner

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N – Named Credentials

A secure way to store and manage authentication information for external systems or services.  

O – Objects

Objects in Salesforce represent database tables that store specific types of data, such as accounts, contacts, opportunities, and custom objects.  

P – Process Builder

Process Builder is a visual automation tool in Salesforce that allows users to create and manage automated workflows.  

Q – Quick Actions

Quick actions in Salesforce are shortcuts or buttons that allow users to perform common tasks or actions with a single click.  

R – Record

A record in Salesforce represents a specific instance of an object.  

S – System Administrator

Manage the overall Salesforce platform and user administration. 

T – Trailhead

Is Salesforce’s online learning platform that offers interactive, self-paced training modules and trails to help users learn and develop skills. 

U – User Interface Designer (UI)

Design intuitive and user-friendly interfaces for Salesforce applications. 

V – Visualforce

Is a framework provided by Salesforce for building custom user interfaces and pages using a markup language similar to HTML.  

W – Wave Analytics

Known as Tableau CRM, it is a business intelligence and data visualization platform by Salesforce.  


Extensible Markup Language is a standard data format for exchanging structured information between systems.  

Y – Yammer

Can be used to communicate with colleagues, share information, and collaborate on projects.  

Z – Zero Downtime

Refers to the goal of maintaining uninterrupted availability and performance of Salesforce services during upgrades, maintenance, or system enhancements. 

Your Travel Partner 

As you adventure on your Salesforce journey, equip yourself with the Salesforce Glossary. Consider it your compass in the vast Salesforce ecosystem and your map to Salesforce success

Ready to take your Salesforce journey to new heights? Contact us today to unlock the full potential of Salesforce for your organization. Our team of certified Salesforce experts is here to provide expertise, consulting, and certified talent to drive your business forward. Become a true Trailblazer with our guidance and conquer the Salesforce forest with confidence. 

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