Unveiling the Future of Work 3 Takeaways from the 2023 Gartner Digital Workplace Summit
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The 2023 Gartner Digital Workplace Summit held on June 12 and 13 shed light on the latest trends and insights shaping the future of work. The purpose of the event was to outline how to design a digital workplace strategy and program built to boost workforce productivity and agility. The event emphasized the significance of flexibility in leadership, the importance of focusing on core competencies, and AI’s impact on it all.

Additionally, Inclusion Cloud’s CEO, Mariano Baca-Storni, attended the event. Not only will this blog post serve as a recap for the Garner Digital Workplace Summit, but it will also include his insights as an industry expert with 20 years of business development expertise.

Redefining Leadership with a Flexibility Focus

In 2022, employees relied on leaders for problem-solving and efficiency, demanding a shift from dictatorial leadership to facilitation and collaboration.

These insights underscore the importance of empathy and adaptability in leadership. We’re not just managing resources; we’re guiding human beings, each with unique needs and aspirations,” Mariano said.

When it comes to hybrid work schedules, there is no one-size-fits-all approach. Leaders must acknowledge this diversity and craft flexible solutions that respect individual needs. By embracing flexibility, leaders create a dynamic and agile environment where employees can thrive, driving organizational success in the digital era.

The digital landscape is all about rapid transformations, and flexible leaders know that resistance won’t get them far. Instead, they proactively seek new opportunities, encourage innovation, and inspire their teams to adapt and learn. By embracing change, leaders foster a culture of agility and resilience, ensuring their organizations stay ahead in this ever-changing digital world.

Don’t Chase the Shiny Object

Gartner’s recommendation to “not chase the shiny object” emphasizes the need for strategic decision-making when it comes to technology. In order to not be distracted by the “shiny” things, Mariano has some recommendations:

Unveiling the Future of Work 3 Takeaways from the 2023 Gartner Digital Workplace Summit

Do what you do well:

Stay focused on your strengths and core competencies. It’s tempting to chase every new trend, but mastery lies in doing what you excel at.

Invest in good technology:

Buy reliable and high-quality technology solutions. Cutting corners may save money in the short term, but it can lead to costly consequences down the road.

Keep technology up to date:

Regularly update your technology stack to leverage the latest advancements. Falling behind can hinder efficiency and hinder your ability to adapt to evolving market demands.

Be aware of dependencies:

Understand the interconnections and dependencies within your technology ecosystem. Overlooking these relationships can lead to unexpected disruptions and bottlenecks.

Engineer for automation:

Embrace automation to streamline processes and boost productivity. Automating repetitive tasks frees up valuable time and resources for more strategic initiatives.

Operate proactively:

Take a proactive approach to address potential issues and mitigate risks before they become major problems. It’s better to anticipate and prevent rather than react and recover.

Continually assess risk:

Regularly assess the risks associated with your technology environment. The landscape is constantly evolving, and staying vigilant helps you stay ahead of potential vulnerabilities.

Following these guidelines can help businesses find more qualified opportunities, save money, and stay competitive in this fast-paced market.

Optimizing Workplaces and Amplifying Teams with AI

AI tools have become essential across various industries, transforming daily operations and enhancing productivity. It plays an especially pivotal role in optimizing processes and driving efficiency in the digital workplace. From task automation to error reduction and analysis tools, AI solutions offer a range of benefits for businesses striving to achieve sustainability and embrace the digital transformation journey.

It’s more than AI though, it’s the human collaboration with AI tools that makes it so pivotal. It’s a true balance between soft skills and AI. The collaboration optimizes employees’ time, enabling quick and efficient outputs. It also grants professionals the freedom to unleash their creativity, reinforce strategic thinking, and democratize access to information and knowledge within organizations.

Unveiling the Future of Work 3 Takeaways from the 2023 Gartner Digital Workplace Summit

But this collaboration doesn’t happen overnight. Businesses need to equip their teams with the necessary training and materials to better understand the power of AI tools. This is part of the learning curve of digital workplaces.

The digital workspace is not static — it’s a vibrant, evolving entity. To thrive, we must foster a culture of continuous learning, adaptation, and innovation.” Mariano said.


The Gartner Digital Workplace Summit 2023 provided valuable insights into the future of work and the digital transformation journey. The event underscored the importance of flexibility, leadership redefinition, strategic decision-making in technology adoption, process optimization, governance, and the disruptive role of AI tools.

Embracing these insights and leveraging innovative solutions, organizations can thrive in the dynamic digital landscape, empower their workforce, and achieve sustainable growth. As technology continues to reshape the workplace, it is crucial for businesses to stay informed, adapt to changing trends, and foster a culture of continuous learning and innovation.

With Inclusion Cloud’s innovative solutions and expertise, businesses can embark on a streamlined and digitized future, driving success in the digital landscape.

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