Inclusion Cloud Digital Engineering
October 23, 2023
🕒 3 minutes
Anomaly Detection with ServiceNow
Table of Contents

In an era driven by digitization, the continuity and reliability of IT systems have never been more paramount. Yet, according to Forbes, an alarming 82% of companies have experienced at least one unplanned downtime incident over the past three years. The economic repercussions of these downtimes are becoming increasingly dire. Recent findings from the Uptime Institute indicate that the proportion of outages costing over $100,000 has skyrocketed. Today, over 60% of failures result in losses exceeding $100,000 — a substantial rise from 39% in 2019. Moreover, incidents costing more than $1 million have seen a growth from 11% to 15% in that same period. Faced with such significant financial risks and the potential erosion of trust from customers and stakeholders, businesses are in dire need of a solution. This is where ServiceNow’s anomaly detection capabilities, as an integral component of its IT Operations Management suite, offer a beacon of hope, presenting a proactive means to detect and address anomalies before they escalate into high-cost, reputation-damaging disasters.  

Understanding Anomaly Detection 

Before delving into the specifics of ServiceNow, it’s essential to understand the concept of anomaly detection

What Is Anomaly Detection? 

Anomaly detection, at its core, is about identifying patterns in data that don’t conform to expected behavior. These “anomalies” can be indicative of a problem, such as a malfunctioning piece of equipment, a breach in security, or a sudden drop or spike in sales. 

Anomaly Detection Across Industries 

While the applications of anomaly detection are vast, it’s the tangible, real-world applications that underscore its value. Let’s delve into some industries and scenarios where it plays a pivotal role: 


With the proliferation of online shopping, it’s imperative for retailers to ensure their platforms are glitch-free. Anomaly detection can identify unexpected spikes in traffic or unusual purchase patterns, alerting teams to potential issues or even fraudulent activities


In the realm of shipping and delivery, the timely dispatch and arrival of goods is critical. Anomaly detection can flag disruptions in delivery routes or inefficiencies in warehousing, enabling quicker, data-driven decisions. 

Utilities and Energy:

The energy sector thrives on predictability. Anomaly detection plays a pivotal role in monitoring power grid stability, forecasting energy demands, and preempting equipment failures. For instance, in wind farms, the technology can identify anomalies in turbine performance or predict maintenance needs. Additionally, in power distribution, real-time analysis can detect unusual energy consumption patterns, ensuring optimized delivery and mitigating wastage.


The insurance industry thrives on data, and with so much at stake, accurate information is paramount. Anomaly detection can sift through vast amounts of claim data to identify potentially fraudulent activities. Furthermore, by monitoring user behaviors and interactions, insurers can detect patterns that indicate customer dissatisfaction or reasons for policy lapses, enabling proactive customer engagement strategies.


Modern manufacturing hinges on precision and efficiency. In an era of smart factories and Industry 4.0, anomaly detection can monitor machinery health, reducing unscheduled downtimes. It can pinpoint defects in real-time on production lines, ensuring consistent product quality. By analyzing data from sensors embedded in equipment, companies can predict failures or identify inefficiencies in the production process.

Why your company needs anomaly detection with ServiceNow

The ServiceNow Advantage 

With countless tools in the market, what makes ServiceNow’s anomaly detection stand out

Proactive problem management 

ServiceNow’s anomaly detection allows your business to shift from a reactive to a proactive stance. Instead of addressing issues after they’ve escalated, you can identify and resolve them in their early stages. This proactive approach not only reduces downtime but also cuts down on the costs associated with addressing large-scale issues. 

Enhanced operational intelligence 

ServiceNow equips your business with actionable insights. By leveraging its anomaly detection, you can understand the root causes of issues, streamline operations, and improve service reliability. The platform continuously learns from past data, refining its detection mechanisms, and providing your teams with more accurate alerts over time. 

Scalable to your needs 

Whether you’re a burgeoning startup or a well-established enterprise, ServiceNow’s anomaly detection scales to fit your needs. As your data grows, the platform can handle increased volumes, ensuring consistent and reliable insights. 

The Importance of the Right Talent 

The tools and platforms you leverage are only as effective as the people behind them. Anomaly detection systems, no matter how sophisticated, require skilled professionals to set them up, manage them, and interpret their findings. ServiceNow’s solution, while intuitive, can benefit from the expertise of seasoned IT professionals who can customize and fine-tune its features to suit specific business needs. By investing in the right talent, businesses not only optimize the capabilities of their detection systems but also position themselves for innovation and growth

In Conclusion 

Anomaly detection, particularly through a platform as robust as ServiceNow, is no longer a “nice-to-have” but a “must-have” for businesses looking to thrive in a digital age. By identifying and addressing issues proactively, refining operational intelligence, and scaling as per your needs, ServiceNow ensures that your business remains agile, resilient, and ahead of the curve

For business leaders keen on harnessing the power of ServiceNow and seeking the right tech talent to drive this integration, our team stands ready to assist. Dive into the future of operational excellence, contact us

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