oil & gas Case Study
Simplifying Field Maintenance Workflows
About the client
ENERGY & UTILITIES
The company is a major player in the Texas energy sector, with operations across refining, downstream distribution, fuels, lubricants, petrochemical products, and retail. Its downstream business sells 3.6 million m³ of fuel annually and serves customers through a retail network with more than 600 fuel pumps.
The company also supports a wide range of mobility and industrial needs, from cars, motorbikes, and fleets to energy, marine, and aviation, while its convenience stores offer 24/7 food, coffee, and everyday products for customers on the move.
Their Need
The client needed to simplify how field operators managed maintenance tasks from the field, including equipment issues, work orders, notifications, progress updates, photos, measurements, and daily work information.
Many of these processes happen in urgent situations, such as stopped machines or equipment issues that need attention fast. In those moments, operators do not have time to deal with complex screens, long forms, paper-based reporting, or later manual loading. The information has to be easy to read, quick to complete, and available from the field.
The solution needed to:
Help operators create and update maintenance information from mobile devices.
Make work orders, notifications, and progress updates easier to manage in the field.
Support equipment identification through RFID or QR codes.
Allow operators to capture photos, GPS coordinates, measurements, materials, and work times.
Support offline work in areas with limited connectivity.
Keep information synchronized with the client’s SAP ERP/R3 environment.
Our Expert Solution
Inclusion Cloud developed a responsive SAPUI5 application to simplify field maintenance execution for field operators.
The solution provided a modern, mobile-friendly interface where operators could manage maintenance notifications, direct and scheduled work orders, asset identification, work progress, field evidence, and daily work information from the field.
Through the application, users could identify equipment or technical locations using manual entry, RFID, or QR codes; create notifications; report breakdown details; attach photos; register GPS coordinates; view scheduled work orders; confirm task progress; record materials, measurements, and work times; and synchronize the information with the client’s SAP ERP/R3 environment.
The application was designed following SAP Fiori principles, with a simple and responsive interface that reduced friction for field users and helped make maintenance information easier to capture during urgent work.
Technology
The project results
600+
Stations Supported
Simpler workflows supported operations across 600+ gas stations.
Offline Field Access
Operators could continue using the app in areas with limited connectivity and synchronize data later.
Less Paper, Fewer Manual Steps
The process reduced paper-based reporting and manual data entry across the work order lifecycle.
Asset Identification from the Field
Operators could identify equipment and technical locations through manual entry, RFID, or QR codes.
Better Field Data Capture
Teams could register photos, GPS coordinates, measurements, materials, work times, and task status directly from the field.
Related cases
Collaborative development with a focus on POS systems for self-service.
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