Real Estate Management on ServiceNow
A self-service portal to centralize asset data, automate requests, and accelerate revenue.
About the client
TECHNOLOGY PROVIDERS
A global provider of connected workplace solutions for enterprise operations. The client supports organizations across real estate, life sciences, financial services, government, and more—helping them integrate the management of people, places, assets, and tasks through cloud-based solutions.
Their Need
Our client needed a unified solution to manage real estate and facilities-related assets at scale. The key challenge was enabling visibility into every aspect of asset lifecycle and performance—from stockrooms and model categories to contract data and condition.
They also faced inefficiencies due to:
- Over-reliance on manual service request management through call centers
- Multiple disjointed systems increasing operational costs
- Difficulty in scaling and customizing asset data access for new customers
Our Expert Solution
We delivered a self-service portal with a sleek, intuitive interface that centralized asset information across systems. This new digital experience empowered users to easily access property and contract details, submit requests, and configure asset data without vendor support.
Behind the scenes, we automated data synchronization from contract and lease management platforms and integrated them with ServiceNow ITAM and CSM modules, giving the client end-to-end visibility over both connected and non-connected assets.
ServiceNow
AI Platform
Products
ITAM
IT Asset Management
CSM
Customer Service Management
UI
Builder
Self-Service
Portal
The project results
Centralized Portal Experience
One place to access, request, and manage all asset data.
Reduced Time & Resources
Faster portal configuration, lower maintenance effort.
Configurator Feature
Simplified asset personalization and customization for customers.
Accelerated Revenue
Improved time-to-value and easier onboarding of new customers.
Executive Clarity
Visual dashboards helped leadership quickly understand performance and ROI.
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