The ServiceNow Partner Kickoff 2025, held at the iconic MGM Grand in Las Vegas, brought together the brightest minds in the ServiceNow ecosystem for three days of collaboration, innovation, and inspiration. And, as official partners, the Inclusion Cloud team, represented by Nicolas Baca-Storni and Jayme Byrd, were there to see what SN has prepared for a year that aims to have unprecedented opportunities.
Fueled by ServiceNow’s enhanced global partner program and groundbreaking advancements in AI solutions, this was a chance to deepen partnerships, sharpen skills, and see their vision of AI-powered business transformation. But, in case you couldn’t make it to Vegas, we’ll recap the highlights of this first main event of 2025.
ServiceNow Partner Program: One Of The Most Comprehensives In the Industry
The ServiceNow Partner Program stands out as one of the most comprehensive in the industry, offering partners a robust ecosystem to grow and thrive. With more than 2,200 partners globally, they provide extensive training, certification, and performance benchmarks to ensure partners meet the highest standards of competency and capability.
On the other hand, their focus on specialization allows partners to develop expertise in key areas like AI, cybersecurity, and service operations, providing them with the tools to deliver tailored solutions across industries. Besides, it also offers generous incentives, including discounts and credits for training and professional services, empowering partners to enhance their offerings and drive profitability. This way, Servicenow’s partner program is positioned as one of the most comprehensive in the industry, surpassing $10 billion in revenue.
GenAI: The Great Announcement of ServiceNow Partner Kickoff 2025
So, the ServiceNow Partner Kickoff 2025 brought together partners and industry leaders to celebrate innovation and growth. But t what got all the attention was the introduction of the new expanded specializations in GenAI solutions, including:
- Customer Experience GenAI: Enhances customer service with AI tools for personalized interactions and efficient workflows.
- Employee Experience GenAI: Automates HR services and streamlines employee journeys for improved workplace experiences.
- ServiceOps GenAI: Optimizes IT operations with AI-driven incident prevention, automation, and workflow efficiency.
- Cybersecurity GenAI: Strengthens threat detection and response with AI-powered cybersecurity solutions.
- Tech Risk GenAI: Helps manage risks and ensure compliance through proactive AI-driven risk analysis.
Inclusion Cloud’s Participation: Collaboration and Growth in Action
As official partners, the Inclusion Cloud team was part of the ServiceNow Partner Kickoff 2025. While we have a lot of opportunities to learn, collaborate, and grow alongside other industry leaders, the NowWin Team Selling Simulation was one of the most enriching experiences.
There, we had the chance to work closely with fellow colleagues to tackle real-world challenges, refining strategies and strengthening problem-solving skills in a dynamic, hands-on environment. There, our team had the chance to meet Paul Smith, ServiceNow’s Chief Commercial Officer, reflecting on the strong connections within the ServiceNow partner ecosystem.
Additionally, we attended their insightful keynotes in collaboration with Paul Fipps, the new Global Head of Sales, which provided a forward-looking perspective on AI’s transformative role in business. Here, we must remark on the collaborative case study featuring Amazon further demonstrated the tangible impact of ServiceNow solutions.
However, beyond sessions and simulations, the event fostered meaningful connections. Engaging with ServiceNow executives and peers in the ecosystem allowed us to share ideas, align goals, and explore innovative approaches to serving our customers. In short, events like this not only help us sharpen our capabilities but also strengthen the relationships that drive both innovation and support a shared vision of business transformation.
Looking Ahead: Exciting Opportunities for 2025
As the ServiceNow Partner Kickoff 2025 ends, we are more prepared than ever to take the opportunities ahead. The event not only provided invaluable insights into the future of AI and business transformation but also reinforced our commitment to collaborating with industry leaders to deliver impactful solutions.
With the expanded specializations in GenAI and enhanced partner incentives, there has never been a better time to leverage the solutions within ServiceNow’s platform. We are eager to continue building on our strong partnership, offering integrated solutions that combine cutting-edge technology with industry expertise.
So, if you’re looking to transform your business with AI-powered solutions, at Inclusion Cloud we can assist you. Let’s connect and see how ServiceNow modules can help you achieve your business goals. And follow us on LinkedIn for the latest insights, trends, and news in the industry!
Let’s explore the future of business AI at Knowledge 2025!
The Servicenow Partner Kickoff 2025 has ended, but the innovation continues. This May 5th, the Inclusion Cloud team will return to Las Vegas for another key event of the year: Knowledge 2025. There, we’ll be exploring where AI gets to work for your business in three days of non-stop learning, networking, and fun.
By the hand of key ServiceNow members like Bill McDermott (SN Chairman and CEO), we’ll discover the latest on how to unite data and workflows to enhance your business transformation with the next big step in automations: AI Agents.
We look forward to meeting you there!
