Efficiency and collaboration aren’t optional—they’re essential.
ServiceNow and Jira are two go-to platforms for IT and software development. But what happens when they need to work together?
In this article, we’ll cover the key questions about integrating ServiceNow with Jira, focusing on two main points:
- What new capabilities does this integration bring?
- What are the different ways to approach it?
Let’s start by explaining what the impact areas of each platform are.
What Is Jira?
Jira is a widely known project management and issue-tracking tool. It’s a favorite among development teams because of its ability to handle:
- Agile project management: With tools like Scrum and Kanban boards, it keeps teams on track.
- Issue tracking: Perfect for managing bugs, tasks, and stories in software development.
- Workflow customization: Teams can adapt Jira to meet their unique needs, making it highly flexible.
Jira’s strength lies in helping teams stay organized while moving fast in the software development world.
What Is ServiceNow?
ServiceNow is a robust enterprise platform that focuses on managing IT services and streamlining workflows. It shines in areas like:
- Incident management: Helping IT teams resolve issues quickly and effectively.
- Request management: Making it easy for employees to request IT support and track its progress.
- Process automation: Reducing manual work across departments through automated workflows.
ServiceNow is the backbone of many IT operations, ensuring smooth workflows and optimized processes.
What Are the Modules That Can Be Integrated?
When integrating ServiceNow and Jira, some key modules stand out for their high impact:
- Incident Management: Sync incidents in ServiceNow with Jira tickets, so IT and development teams can resolve issues together.
- Problem Management: Link ServiceNow problem records with Jira stories to address recurring issues.
- Change Management: Ensure IT changes logged in ServiceNow are reflected in Jira for smoother tracking.
- Development and Testing: Connect Jira’s agile boards with ServiceNow’s workflows to maintain alignment between teams.
These integrations create a seamless flow of information, helping teams work more collaboratively.
Why Integrate ServiceNow with Jira?
Let’s look at why this integration is a major breakthrough.
- Better Collaboration: IT teams using ServiceNow and development teams using Jira can work together in real time, reducing delays and miscommunication.
- Efficiency Boost: Automation eliminates manual tasks like double data entry, giving teams more time to focus on what matters.
- Visibility for Everyone: Both platforms stay in sync, so stakeholders can see updates and track progress without switching tools.
- Faster Resolutions: A high-priority incident in ServiceNow can immediately trigger a Jira ticket, speeding up the resolution process.
The Most Cost-Effective Ways to Integrate ServiceNow with Jira
Looking for the best way to connect ServiceNow and Jira? Here are the top integration approaches, broken down to help you choose the right one for your business:
| Method | Ease of Use | Customization | Best For |
| IntegrationHub Spokes | High | Moderate | Native integrations for ServiceNow users. |
| Exalate (or similar) | Moderate | High | Complex, cross-company workflows. |
| Zapier/Automate.io | Very High | Low | Basic integrations with no-code setups. |
| Scripted REST APIs | Low | Very High | Custom, highly specific use cases. |
| Atlassian Marketplace Add-Ons | High | Moderate | Pre-built solutions with flexibility. |
| MuleSoft | Moderate | High | Enterprise-level integrations. |
| Point-to-Point Connectors | Very High | Low | Small-scale, straightforward use cases. |
We’ve also included insights from Reddit and some fresh methods to keep your integration smooth, efficient, and budget-friendly.
Best Use Cases for ServiceNow-Jira Integration
| Use Case | Description |
| Incident Resolution | Automatically sync ServiceNow incidents with Jira tasks for seamless collaboration. |
| Real-Time Updates | Keep both platforms updated instantly, ensuring all teams are on the same page. |
| Agile Development Alignment | Link Jira boards with ServiceNow workflows to connect development goals to IT needs. |
| Change Tracking | Track changes logged in ServiceNow directly in Jira to streamline approval workflows. |
Why Choose Inclusion Cloud?
Integrating ServiceNow with Jira is more than just syncing platforms—it’s about creating a seamless connection between IT and development teams. This connection drives better collaboration, faster problem-solving, and smoother operations.
At Inclusion Cloud, we’re experts in crafting integration solutions that fit your unique needs. Whether it’s custom workflows, automation, or strategies to optimize your IT assets, we’re here to help.
Follow us here on LinkedIn for more insights, or reach out to see how we can help you create a cost-effective, user-friendly integration strategy. Let’s make your tools work smarter, together.
