On-Site Diagnosis
Review warehouse and transportation workflows directly with local teams.
Enterprise Software 
Cloud Technology
Supporting Warehouse Operations After Go-Live
When Oracle needed urgent support for one of its partners in Puerto Rico, Inclusion Cloud had an Oracle specialist on-site in less than 48 hours.
- WMS
- OTM
- SCM
The Client
Oracle brought us in to support one of its partners in Puerto Rico after a recent supply chain go-live started creating operational problems.
The client is a large food and beverage group with one plant and five warehouses supporting production, storage, imports, exports, and distribution.
https://inclusioncloud.com/wp-content/uploads/2026/10/about-oracle-customer-oracle-case-study.pngInventory Misalignment
Records out of sync
Process Breakdowns
Workflow execution issues
System Friction
Integration and performance gaps
On-Site Dependency
Root causes hard to trace remotely
The Challenge
Post-Go-Live Problems Were Affecting Daily Operations
The client had recently implemented WMS, OTM, and SCM across its supply chain operations. Soon after go-live, the business started seeing inventory discrepancies, process errors, integration problems, performance issues, and version-related challenges.
Some of the problems were technical, while others came from how warehouse and transportation teams were executing daily procedures. That made them difficult to resolve remotely. Oracle needed someone on-site who could see the operation firsthand, identify the root causes, and help keep the business running without interruption.
The Project Scope
Inventory Reconciliation
Correct differences between WMS and ERP inventory.
Process Correction
Fix receiving, inventory, and fulfillment procedures.
Transportation Optimization
Adjust OTM scenarios and order flows.
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https://inclusioncloud.com/wp-content/uploads/2026/10/cta-experts-banner-oracle-case-study.pngThe Solution
Phase 1 On-Site in Less Than 48 Hours Oracle needed help fast, and we responded. In less than 48 hours, our specialist was on-site in Puerto Rico working with Oracle Consulting and the local teams.
Oracle needed help fast, and we responded. In less than 48 hours, our specialist was on-site in Puerto Rico working with Oracle Consulting and the local teams.
Key work:
- Reviewed warehouse and transportation workflows.
- Identified inventory and integration issues.
- Worked directly with Oracle Consulting and local teams.
Phase 2 Fixing Inventory and Warehouse Processes The team traced inventory discrepancies back to incorrect warehouse procedures and transaction flows between WMS and ERP.
The team traced inventory discrepancies back to incorrect warehouse procedures and transaction flows between WMS and ERP.
Key work:
- Reconciled WMS and ERP inventory.
- Corrected warehouse procedures.
- Fixed receiving and transaction errors.
Phase 3 Adapting Oracle to Real Business Scenarios On-site analysis uncovered business scenarios that the existing setup did not support, so the team adjusted the Oracle flows around them.
On-site analysis uncovered business scenarios that the existing setup did not support, so the team adjusted the Oracle flows around them.
Key work:
- Added missing business scenarios.
- Adjusted OTM flows.
- Improved coordination across WMS, OTM, and SCM.
The Team
Oracle Supply Chain Specialist
Selected through InMOVE by Inclusion Cloud based on his Oracle certifications, senior experience, and background in complex supply chain operations.
Oracle WMSOracle OTMSCMOn-Site Support
Technology & Modules
Warehouse Management
Oracle WMSTransportation Management
Oracle OTMSupply Chain Management
Oracle SCMThe Outcome
The engagement helped Oracle’s partner quickly get operations back on track, avoid major financial losses, and improve processes for the future.
30% Higher Operational Efficiency
Process corrections and workflow improvements helped streamline day-to-day operations.
40% Fewer Procedural Errors
Clearer procedures reduced recurring mistakes across warehouse activities.
Inventory Back in Alignment
WMS and ERP discrepancies were identified and corrected.
Orders Flowing as Expected
New OTM scenarios allowed previously blocked orders to move through transportation and fulfillment.
FAQs
What Oracle consulting services does Inclusion Cloud provide?
We help companies design, implement, optimize, and support Oracle solutions across ERP, cloud, data, integrations, supply chain, and AI.
Can Inclusion Cloud manage complete Oracle projects?
Yes. We can support the full project lifecycle, from discovery and solution design to implementation, deployment, and optimization.
Can you help optimize an existing Oracle environment?
Yes. We help companies improve processes, integrations, performance, and how their Oracle environment supports the business.
What makes Inclusion Cloud different from a traditional Oracle staffing provider?
We focus on project delivery, not just adding resources. Our teams combine senior Oracle expertise with consulting, solution design, implementation, and optimization to help move initiatives into production.
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