Insights

The Rise of the AI-Augmented Developer

Lately, every conversation about AI and software development seems to fall into two camps.  In…

Knowledge 2025: Is Your Stack Built for Agentic AI?

At Knowledge 2025, ServiceNow made it clear: the way we build, connect, and operate enterprise…

The Most Important Design Decisions When Implementing AI Agents

After months of conversations with IT leaders, execs, and developers across different industries, I wanted…

The State of The AI Agents Ecosystem

AI agents aren’t just a futuristic concept anymore. On the contrary, they’re rapidly becoming a…

AI Is Changing How We Code. But Is Technical Debt the Price Tag?

There is a famous line from the movie Field of Dreams: "If you build it, they…

AI Model Training: Silent IP Theft in Progress?

One thing is repeated like a mantra when it comes to AI systems: they’re only…

If AI Can Write Code, What’s Left for Developers?

You’ve probably been hearing it everywhere: AI is coming for developers, threatening to push junior…

From Platforms to Ecosystems: How Agentic AI Is Changing Platform Logic

After years of relatively low-contact sparring, Salesforce and ServiceNow are entering into intense market competition.…

Reinforcement Learning: Smarter AI, Faster Growth

In the last few months, we’ve had a lot of new AI developments. Salesforce Agentforce…

AI Roles: Who Do You Really Need for Implementing AI in Your Business?

While several research studies indicate that AI spending is projected to exceed USD 749 billion…