Insights

AI Control Tower: Who Is Governing Enterprise AI?

When ServiceNow introduced AI Control Tower at Knowledge 2025, the company was responding to a…

SAP LeanIX Takes on the Growing AI Sprawl Problem

SAP LeanIX was built to help companies make sense of sprawling tech stacks. Now SAP…

The AI Governance Question Companies May Be Missing, According to Satya Nadella

AI agent governance is, without a doubt, one of the biggest challenges companies will be…

ServiceNow AI Gateway: Governing the Agent Ecosystem

We’ve been looking more closely at ServiceNow AI Gateway, a native capability within AI Control…

Model Routing vs. AI Gateway: What’s the Difference?

The era of tokenmaxxing seems to have come to an end, and surprisingly fast. Only…

AI Gateways Guide: How To Reduce Costs Without Sacrificing Performance

Most organizations started with a single LLM and a handful of use cases. As new…

Model Routing in SAP: How to Assign the Right Model to Every Task

In the previous articles in this series, we looked at SAP tokenomics from two angles:…

What Types of AI Projects Get Funded?

Getting funding for an AI project can be an uncomfortable conversation. You may know the…

Understanding AI Types of Value: Soft ROI vs. Hard ROI

GO BACK TO INSIGHTS Many organizations are tracking prompts, active users, token consumption, and adoption…

AI FinOps and the New Economics of Autonomous AI

For most of AI’s recent history, humans decided what needed to be done and used…